December 2, 2014
Communication Opinion Effective communication plays a vital role the success of every professional and personal relationship. A skilled communicator requires every element of communication. These elements include: public speaking, interpersonal relationships, media development and business relations. The basic communication model consists of five elements of communication: the sender, the receiver, the message, the channel and feedback. The senders’ specific role is initiating the communication. To communicate effectively, the sender uses effective verbal and non-verbal techniques. Speaking or writing clearly, organizing points for easy understanding with maintaining eye contact and using proper grammar gives accurate information to the receiver.
The receiver is the party to whom the sender transmits the message to. A receiver can be one individual or a group of individuals. The receiver can also communicate both verbally and non-verbally.
The message is the most crucial element of effective communication. The message can come in many different forms such as speech, written document, presentation, chart, graph, etc. The channel is what the message travels from start to finish. The channel provides a medium for the message to travel between talking points between parties. The last element of effective communication is feedback. Feedback helps the sender determine how the receiver interpreted the message and how it may be improved.
There are several ways in which basic elements of effective communication differ from the basic rules of health care communication. Of this, is the use of jargon or ambiguous terminology with people who would not understand such terms. Similarly, when health care staff communicates with patients on “bad news” to their patients, body cues, language all play a pivotal role in how the message is delivered. The communication from a health care professional to a patient always needs to be direct, clear, and concise, while showing body language of empathy and respect.
To communicate with a reluctant consumer candidly, the health care staff member needs to know how to ask the appropriate questions and to listen to their answers. It’s important to pay very close attention to their own language, body cues and attitude to prevent the consumer to return to that…